1. Time Zone & Location

All appointments are held in PST / PDT in the Vancouver, British Columbia time zone.

Appointments are held at: 5—3039 Kingsway, Vancouver, BC, Canada V5R 5J6

2. Rescheduling

If the system provides you the ability to change the appointment time, you can choose to do so without any financial penalties.

3. Practitioners Availability

Each practitioner has their own calendar available to be booked weeks in advance. We will attempt our very best to accommodate the scheduled appointment once booked but cannot guarantee that the appointment will take place. If the scheduled appointment conflicts with an unforeseen circumstance on account of the practitioner (e.g., the practitioner is no longer available), an attempt will be made to reschedule the appointment at both the patient's and practitioner's convenience.

4. Payments

Payments will be collected at the clinic after your appointment has taken place. Any insurance claims will also be processed after the appointment is handled. When scheduling online, credit card information is taken solely for verification purposes and to ensure practitioners' calendars are respected (see 5. No Shows). Payments will only be processed at the clinic after the scheduled appointment takes place.

5. Appointment Cancellation

The clinic has a 48-hour cancellation policy. All appointments can be cancelled or rescheduled up to 48-hours before the appointment time.

6. No Shows

If you do not show up or arrive late to your appointment without prior notice, you will be billed on the credit card provided at the time of scheduling. Please call the clinic if you are facing any extraneous circumstances, and we will try our best to accommodate you.

7. Service Policy and Credits

If an appointment has been cancelled, all payments received from any type of service will not be transferable to merchandise or any other store purchases. No credit of any kind will be issued for anything other than rescheduled appointments if applicable.

8. Personal Information & Confidentiality

All personal information inputted and discussed are completely confidential. Our practitioners have a strict confidentiality policy and will not disclose any details discussed during your time with them.

9. Zero Tolerance

Dr. Yu Acupuncture Clinic is committed to providing a safe, secure, and respectful environment for all patients and staff. If at any time during a session, our staff feels unsafe, threatened, abused, or disrespected, they have authority to end the session early, and no refund will be issued. Absolutely no abuse, harassment, or discrimination will be tolerated.

10. Additional Time & Follow-Up

Our practitioners will provide you with a detailed therapy plan given your specific circumstances.

At the end of the session, if the patient wishes, our front-desk staff can schedule time in advance for subsequent visits and can do so at the end their initial appointment.